Support

SUPPORT OF BUSINESS PROCESSES

Sup­port is con­s­i­de­red one of the pil­lars of our work at mtc, which is deeply ancho­red in the ori­gi­na­li­ty of the word and it’s value in our com­pa­ny. It forms the core pro­cess and the live­li­hood of mtc, thus lay­ing the foun­da­ti­on of our work.

Varia­bly deve­lo­ped and applied con­tract models inclu­de spe­ci­al­ly adap­ted ser­vices, pro­ducts and work packa­ges which are ful­ly tailo­red to your needs and com­ple­men­ted by ana­lo­gous, trans­pa­rent cal­cu­la­ti­ons.

Our long-stan­ding exper­ti­se wit­hin lar­ge-sca­le major cor­po­ra­ti­ons pairs with our con­stant wil­ling­ness to help and pro­vi­de moti­va­ti­on in sol­ving pro­blems and per­se­ver­an­ce in the pro­vi­si­on of ser­vices.

Our sup­port staff is fami­li­ar with dif­fe­rent col­la­bo­ra­ti­on models for task and ticket hand­ling, crea­ting release pro­ces­ses and pro­vi­ding you with mea­ning­ful reports.

Sim­pli­fied and effi­ci­ent work­flows com­bi­ne our first-, second- and third-level sup­port models and ensu­re a smooth com­mu­ni­ca­ti­on flow of our Sup­port Com­pe­tence Cen­ter teams. We act as a pure ser­vice pro­vi­der, advi­so­ry and relia­ble part­ner in the sup­port of your IT com­pon­ents.